Details and documents - Chalet insurance

We provide high value, buildings and contents insurance for your holiday chalet, log cabin or lodge, on either managed or purpose-built sites. We cover both brick-built and timber constructions within England, Scotland and Wales.

We know that holiday chalet owners often use their property for holiday letting, short breaks, weekend excursions and sometimes, much longer holidays. That’s why, unlike other insurers, we have tailored our policy to cover your property regardless of whether it is empty, you and your family are using it or you are letting it out to others.

We also give you and anybody renting your property access to a 24-hour emergency helpline: a trained advisor with local knowledge will help you source a tradesman if you have a domestic emergency such as a burst pipe.

Our insurance specialists understand your needs as a holiday chalet owner and will give you expert advice and an efficient service. Please call us on 0844 892 1755.

Key policy features

• 24-hour domestic helpline to help you source a local tradesman in an emergency
• Cover for your property whether occupied or empty
• Cover applies irrespective of whether your property is let out or being used by you, friends or family
• Includes cost of temporary accommodation and loss of pre-booked rental income following loss or damage to your holiday home
• Policies are underwritten by a consortium of leading UK insurers
• Accidental damage cover while occupied by your or your family
• £5 million property owner's liability cover
• Cover for replacement locks if your keys are lost or stolen
• Cover of up to £500 for personal effects contained in the home and £100 for money

Location

• England
• Scotland
• Wales

24-hour domestic helpline

Towergate Connect offers a 24-hour domestic helpline, administrated by DAS. If you have a domestic emergency at your property, such as a burst water pipe or storm damage, the helpline will assist you to source a local tradesman.

Policy documents

• Policy summary (61kb)
• Policy wording (905kb)
• Terms of business (80kb)

For specific questions about this policy see frequently asked questions.