FAQ - Chalet insurance

Yes. You can protect your holiday chalet or cabin by simply calling us on 0844 892 1755 where you will be able to buy over the phone.

Yes. Our policy automatically provides employers' liability cover of up to £10 million for any domestic staff.

For your buildings you need to take into consideration not only the cost of rebuilding the main property but also any outbuildings, swimming pools, boundary walls etc. The value should include solicitors' and surveyors' fees and demolition costs. With your contents you need to consider all household goods and personal property within your holiday chalet and how much you would have to pay to replace them as new. We make a deduction for wear and tear for clothing and linen.

It means that the item referred to will be replaced for its current value without a deduction for wear, tear or betterment.

Yes, property and public liability is included in your chalet insurance policy at £5m. For more information speak to one of our friendly sales advisors or refer to the Policy Wording PDF located in the details and documents section.

Yes, this is one of the risks which your policy covers as standard.

Yes if you insure your contents with Towergate Connect, we will ensure that these are covered as standard.  For more details refer to the Policy Wording PDF located in the details and documents section.

Absolutely. Towergate Connect specialise in holiday letting insurance as well as holiday chalet insurance. Contact us for more information.

Yes, we do. If you have any further questions please contact a member of our friendly sales team.

We recommend that you check your main household policy to see if it covers items outside of your permanent residence. This cover is often referred to as 'all risks'. If you keep any items permanently in your holiday chalet and they exceed the single article limit of £3,000 then you will need to specify them on the policy schedule.

Our policy provides cover for your contents within the confines of your holiday chalet. We recommend that you speak to the insurers of your main residence for cover of valuables and personal effects away from the holiday chalet.

Accidental damage cover is available to the policyholder and family members for both buildings and contents.

Full cover is provided subject to complying with security requirements, the property being furnished, and the water being turned off at the mains and all equipment drained if your property is to be unoccupied for more than 30 days or from 1 November to 31 March inclusive.

Our policies state that you need to pay the first £50 of any claim, apart from subsidence and landslip where you need to pay the first £1,000 of any claim. If you have arranged a different excess with us, you will need to pay that amount.

You can pay by card over the telephone or by posting a cheque to Towergate Connect, Suite N, The Octagon, Middleborough, Colchester, Essex CO1 1TG. Monthly instalments are available.

We offer insurance for one or more holiday properties. Please contact us to discuss your requirements.

You are entitled to a full refund of the premium paid if you find the policy unsuitable for your needs and cancel it within 14 days of receipt of your policy documents (as long as no claims have been made). If you need to cancel cover after that time, cancellation charges will apply. Please call us or notify us in writing with the reason for cancellation and state the date from which you need cover to cease. Remember, if your policy is in more than one name, all policyholders will need to sign the letter. If you have any other queries please don't hesitate to contact the customer services team on 0844 736 0088.