Unprecedented cover for overseas holiday home owners
24 February 2009
Many overseas home owners don't know who to call in an
emergency. And that's why holiday home
insurance specialists Towergate Connect launched
Towergate Overseas Assist – the property insurance
package with reassurance built-in. Overseas holiday home insurance
needs to meet the varying needs of overseas home owners. So
Towergate provides a free 24 hour emergency helpline and a
multilingual telephone interpreter service. Customers are only ever
one phone call away from reassurance, no matter where they are in
the world.
"When a stressful situation presents itself, it is great to know
that I can speak to someone - explain the difficulties of the
situation - and know that they will have the necessary knowledge to
help me." - Mrs Rosemary Cook
Towergate Overseas Assist provides two levels of protection:
Pass the Phone interpretation service
- For access to multilingual speakers in 50 languages by phone
and mobile
- Flexible cover means home owners' guests can also call for
assistance
- Four calls are included as part of Towergate's overseas holiday
home insurance package
- Further calls are available by top-up
24 hour domestic helpline
- For emergency assistance and practical guidance following any
kind of domestic emergency
- The 24 hour helpline is the first point of contact in any
emergency
- Supreme reassurance - whatever has happened, insurers can talk
it through with an English speaker who'll know what to do next
Speaking your language
Overseas home insurance is supposed to
respond to the needs of its customers with cover that's designed
for their holiday home country – and gives the kind of protection
they really need. But there's a problem.
Property insurance firms are there to help ensure the purchasing
process is handled correctly, and they can promise quick
restitution of a claim, but they may be limited in how much support
they can give. In the event of a domestic emergency. Perhaps they
can cover the cost of the damage (provided it's an acceptable
claim) but can they help to explain the situation to a local
non-English speaking tradesman? Can they help overseas holiday home
owners access medical services, or report a crime, or get
directions?
"I have had a problem with trying to obtain a refund of nearly
1000 Euros from the Italian electricity company Enel since June
2007. I contacted Towergate Assist and the service has been truly
marvellous - I cannot praise their professionalism and expertise
too highly. They have managed to get the company to credit my
British bank account." - Mrs Rosemary Cook
Overseas holiday home insurance should bring real peace of mind.
Towergate Overseas Assist does. With a Pass the Phone
interpretation service and 24 hour domestic emergency helpline,
it's a holiday home insurance package that goes on reassuring.
Need insurance cover?
Towergate Connect is a UK provider of overseas home
insurance. Contact us for a quote today.